Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, company name
• Shipping Information: Pickup and delivery addresses, cargo details (weight, dimensions, type)
• Payment Information: Billing address, payment details (processed securely through Stripe)
• Account Information: Username, password (if you create an account)
• Communications: Messages, inquiries, and feedback you send us

1.2 Automatic Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent, referring website
• Cookies: Small data files stored on your device (see Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage freight shipping services
• To process payments and send invoices
• To communicate about your shipments (tracking updates, delivery status)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations (e.g., DOT regulations, customs documentation)
• To send marketing communications (only with your consent)

3. Information Sharing

We do not sell your personal information. We may share information with:

3.1 Service Providers

• Payment Processors: Stripe (for secure payment processing)
• Shipping Partners: Carriers and drivers involved in transporting your cargo
• IT Services: Hosting providers, email services, analytics tools
• Customer Support: Live chat providers (e.g., Tawk.to)

3.2 Legal Requirements

We may disclose your information if required by law, such as:

• To comply with Department of Transportation (DOT) regulations
• To respond to valid legal requests (subpoenas, court orders)
• To protect our rights, property, or safety
• To investigate fraud or security issues

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and ads (with consent)
• Enable essential website functions

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payments: Payment information processed by PCI-compliant providers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security patches and system updates
• Employee Training: Privacy and security awareness training

6. Your Rights

Depending on your location, you may have the following rights:

To exercise these rights, contact us at privacy@reliablefreightusa.com.

7. Data Retention

We retain your information only as long as necessary:

• Active Customers: While you use our services and for 7 years after
• Financial Records: 7 years (for tax and legal compliance)
• Shipping Documents: 5 years (DOT and FMCSA requirements)
• Marketing Data: Until you unsubscribe or request deletion
• Website Logs: 1 year for security and analytics

8. International Data Transfers

As a US-based company, we primarily operate in the United States. However:

• Your data is stored on servers located in the United States
• We use service providers that may process data in other countries
• We ensure appropriate safeguards for international data transfers
• By using our services, you consent to this transfer and processing

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those websites. We recommend reviewing their privacy policies before providing any information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending email notifications for major changes (if we have your contact information)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this privacy policy or our data practices: